pillenonlinekaufen.com is committed to delivering your medicines safely, quickly and reliably. Please read our shipping policies for detailed information on our processes and services.
1. Shipping options and delivery times
We offer the following shipping options:
Express shipping (Germany): Delivery within 1-2 working days.
International shipping: Available to selected EU countries. Delivery times vary between 2 and 3 working days depending on the destination.
Shipping costs are calculated based on the order size and delivery address and are displayed during the checkout process.
2. Order processing
Orders are processed within a few hours after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
Orders requiring prescription verification may require additional processing time.
3. Prescription orders
If your order contains prescription medication, we will need to verify your prescription before shipping. Please ensure the prescription is uploaded or sent to us promptly to avoid delays.
4. Shipping notifications
Once your order has been shipped, you will receive a confirmation email with tracking information so you can track the delivery status of your package.
5. Delivery requirements
Accurate Address: Please provide a complete and accurate shipping address to avoid delays. PillenBestellen.com is not responsible for any problems caused by incorrect or incomplete addresses.
Signature upon delivery: Some medications may require a signature upon delivery to ensure compliance with legal and safety standards.
Delivery Attempts: If a delivery attempt is unsuccessful, the courier may hold the package for pickup at a local facility or attempt redelivery.
6. Shipping restrictions
Due to legal restrictions, some products may not be available for delivery to certain regions or countries.
If your order contains restricted items, we will contact you to discuss alternative options or issue a refund.
7. Damaged, lost or delayed shipments
Damaged Shipments: If your package arrives damaged, contact us within 48 hours of delivery. Please provide photos of the damage so we can provide prompt assistance.
Lost shipments: If your shipment is lost, contact our support team. We will coordinate with the courier to resolve the issue and offer a replacement or refund if necessary.
Delays: While we strive to deliver within the estimated timeframe, unforeseen delays may occur. We thank you for your understanding and will assist you in resolving any issues.
8. Customer support
If you have any questions or need assistance with your shipment, please contact our customer support team:
Email: Info@pillenonlinekaufen.com
Our team is here to ensure your satisfaction and answer all your concerns.