Refund and Returns Policy

At pillenonlinekaufen.com, customer satisfaction is our top priority. Please read our Returns and Refunds Policy to learn how we handle returns, exchanges and refunds in accordance with German and EU regulations.

1. Return and Refund Policy

Due to the nature of pharmaceutical products, certain restrictions apply to returns and refunds:

Prescription Drugs: Returns will only be accepted if the product is defective, damaged, or there was an error with your order.

Unopened, unused products in the original packaging can be returned within 14 days of delivery. The product must remain in a re-saleable condition.

Health and personal care products: Items such as medical devices or hygiene products cannot be returned once opened unless they are defective or damaged.

2. Non-returnable items

The following items cannot be returned or refunded:

Opened or used medicines and health products.
Products without original packaging or with a broken seal.
Items marked “final sale” at the time of purchase.

3. Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect item, you can request a replacement or refund. Contact us within 48 hours of delivery with the following:

  • your order number.
  • Photos of the damaged or incorrect item.
  • A description of the problem.
  • We will process your request promptly and cover all costs associated with the return or replacement.

4. Return process

To initiate a return, please follow these steps:

Contact Customer Service: Email us at Info@pillenonlinekaufen.com to request a return authorization.

Prepare the return package: Make sure the product is securely packaged to avoid damage during transit. Include the original invoice and all receipts.
Ship the product: Return the item to the address provided by our customer service team.

5. Refund process

Approved refunds will be paid to the original method of payment within 7-10 business days after we receive and inspect the returned item.
If your refund is delayed, please check with your bank or payment provider for processing times. Contact us if you need further assistance.

6. Consumer rights

This policy is in line with the EU Consumer Rights Directive, which gives EU customers a 14-day cooling-off period for most products. Prescription medicines are excluded due to health and safety regulations.

7. Contact us

If you have any questions or concerns about returns or refunds, our customer support team is happy to assist you:

Email: info@pillenonlinekaufen.com

This policy ensures compliance with German and EU regulations while addressing customer concerns in a transparent and professional manner.

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